Terms & Conditions
1. Company details
www.accu-toys.co.uk, www.accu-toys.nl and www.accu-toys.be are property of ACCU TOYS B.V.
VAT NUMBER: NL857268028B01
Tel.: 020 393 680 83
ACCU TOYS B.V. is registered at the Chamber of Commerce in Eindhoven in the Netherlands. All made orders apply to this conditions and tot the European low. ACCU TOYS B.V. has the right to change the conditions at any time. ACCU TOYS B.V. is not responsible for any typing errors, detail changes in the production, deviation compared to the pictures or any mistakes in pricing. Please contact ACCU TOYS B.V. if you have any doubt or questions regarding the product, service or conditions. Business to Business delivery condition are on request.
2. Payment methods
You can pay your order safe with the following options. Some of these payment methods can be charged with transaction costs.
Orders with complete contact details and delivery address which are paid will be dispatched within 1 workday by DHL. DHL works on Monday to Friday and delivers within 4 workdays. All orders will be dispatched from our European warehouse in the Netherlands. ACCU TOYS B.V. will inform you within maximum 2 workdays if the product is sold out.
You are responsible for the given address. This should be complete and an official existing address. If delivery is not possible for any reason, ACCU TOYS B.V. can request DHL to plan a second delivery attempt. This extra delivery attempt will be paid the customer.
Some products may need installation or some parts needs to be assembled before usage. ACCU TOYS delivers always a user manual or assembly instruction.
All prices are in Pound (GBP), include VAT and excluding shipping cost. ACCU TOYS B.V. reserves the right to change prices at any time.
5. Cancellation and return policy
You can cancel the order by phone or by e-mail before it is dispatched. You will get a full refund within 7 days or you can exchange the product.
You can cancel the order by phone or by email within 14 days after is dispatched. Please note your order details and order number. Return the order/product in the original package if it’s not used or assembled. You will get a full refund within 7 days or you can exchange the product. The cost for returning the product to us will be borne by the customer. We advice to return the order/product with a reliable carrier. ACCU TOYS B.V. is not responsible for any damage or loss.
Returned products which are used or assembled or in a different packaging will not be accepted. They will be returned back to you. The shipping cost will be borne by the customer.
Returning address is:
ACCU TOYS B.V.
5627BR Eindhoven, Netherlands
6. Warranty conditions
The warranty period is from date of delivery and for domestic use only.
We offer a parts warranty as described below.
Non electric products: 12 months warranty on the operation of the technical and mechanical parts. Broken parts are not covered under the warranty.
Electric products: 12 months warranty for the motor, controller/mail PCB, remote control, charger and all electrical system. Batteries, wheels, drive chains and all other wear parts are not covered under the warranty. Please read and follow the advice regarding battery usage and charging instruction. Broken parts are not covered under the warranty.
Should you encounter a problem with your purchase please contact us with your order details. When the fault has been diagnosed the replacement part will be dispatched.
Only cases that can not be solved remotely should be sent to us to the address as mentioned before. The shipping cost for sending the product to us will be borne by the customer. The shipping cost for dispatching the product after recovery will be paid by ACCU TOYS B.V.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice.
The material on this website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
9. Governing law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the European law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the European courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
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